An Operations Representative is an entry-level position that focuses on the movement of commodities from one city to
another anywhere in North America. FSL is a split model, meaning you are responsible for your segment of each
transaction. As an Operations Representative, you will be the daily face of FSL to our customers.

Roles & Responsibilities

• Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking,
  reviewing available loads, and ensure overall execution.
• Focus on accuracy and timeliness while building loads for our customer account(s).
• Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network.
• Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups,
  and deliveries, while obtaining accurate tracking updates.
• Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations
  with a drive for continued educational opportunities.
• Consistently working towards expanding your relationship with your customer contacts by delivering timely and
  professional communication.
• Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility,
  and other attributes that will get the best possible rate.

Skills & Qualifications

• Analytical – The ability to use reasoning skills to solve problems, to negotiate rates, and sell services.
• Innovation – Leverage technologies and forward thinking to build relationships with customers.
• Integrity – To be self-driven and conduct oneself in a professional manner with team members and customers.
• Partnership – Ability to effectively work in a team environment to achieve individual, team, and company goals.
  and objectives through exceptional customer service skills.
• Reliability – Exceptional attention to detail and punctuality.
• Work Environment – Ability to perform job duties with a high sense of urgency in task accuracy and completion.
• Intermediate computer skills (ability to navigate internal sites and customer portals).
• Excellent verbal and written communication.

Education & Experience

• High school diploma or higher (Prefer Associate or Bachelor’s degree)
• Minimum of 2 years in customer service
• Preferred understanding of the transportation industry